If your order is cancelled, you will receive an email notice alerting you of the cancellation. You will be refunded for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact email@example.com.
If you are not satisfied with your MYSTEEQ purchase, please send an email to firstname.lastname@example.org within 10 days of your purchase, and we will provide a return authorization and mailing information. Simply return the unused portion, and we will be happy to remit your account for the full amount of your purchase, minus shipping.
Please Note: Only items purchased on www.mysteeq.com may be accepted for return. If you purchased your Mysteeq product at one of our authorized retailers, please contact them for assistance.
Our warehouse does not accept returns or handle exchanges. We cannot ensure that we will be able to properly locate and handle your return or exchange without the return authorization and the correct return address. We recommend that your return or exchange is sent via FedEx, UPS or a registered parcel post for your protection and to ensure prompt delivery. We’re sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item. If you need to exchange a product for the same item, send an email to email@example.com and we will provide an exchange authorization and mailing information.
If you are shipping an item over C$100, we recommend that you use a shipping service with reliable tracking. We cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
If you haven’t received your refund after 5-10 business days we recommend contacting your bank and/or credit card company. It may take some time before your refund is officially processed and posted. If you have done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.